ISO 9001 is the most widely used management systems standard worldwide, and is the international reference for Quality Management Systems Certification.
The adoption of a Quality Management System is, according to ISO 9001, a strategic decision by the Organization, that is, taken at the highest decision level to meet a specific purpose and obtain results.

By addressing the ability to satisfy customer needs and expectations, increase their satisfaction through a management system and improve the overall performance of the Organization, ISO 9001 is based on the fundamental purpose of an Organization’s existence.

ISO 9001 adopts a process approach, which incorporates the PDCA cycle of continuous improvement, and integrates risk-based thinking, enabling not only customer loyalty but also the organization’s competitiveness based on the pillars of sustainability.